Our returns policy cash refund time period is limited to 14 days. After 14 days from the purchase date unfortunately we are unable to offer you a cash refund but an exchange may be offered up to 30 days from the purchase date and limited to the value of the original receipt which must be produced in all cases, Exchanges or cash refunds will also be given up to 30 days if there is a manufacturing defect and not the fault of the customer. Any product which is under a 1 year guarantee period stated for that product shall be replaced by way of an identical or updated product item if a manufacturing defect has been identified.
No cash refunds can be given unless you can produce the original receipt.
To be eligible for a 14 day cash refund, your item must be unopened & in its original packaging and must be in the same condition that you received it in.
Several types of goods are exempt from being returned due to hygiene reasons, These items are non returnable such as cosmetics, earring's, lip products, Perfumes unless unopened.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Returns approved shall be in the form of an exchange or credit note to value of the original purchase which you can use for the purchase of another product within the shop unit address on the receipt.
Refunds are subject to the above terms stated and met by the customer.
At Choize every effort shall be made to satisfy our customers at all times with the best customer service we can provide insuring your return to our shop as a valued customer.
If you have an issue ask for the manager or supervisor who will be more than happy to help.